DS
Dominique S

1 reviews | Active since Dec 2009

22 Jan 2016, 12:06

Your system does not work

I tried to order a product online. The system only allowed to order 1 product, and advises to call in to place a bulk order. I used the online chat assistance and was advised to email my query. Over a week ago, I emailed asking for assistance regarding this product. After sending numerous emails regarding not getting any answers I finally got an answer that the product is out of stock, but still available online?? I am able to purchase the product online one at a time, which would incur 6xdelivery charges. I contacted the call centre who advised that there was stock at a specific store, I was advised to call the store. After trying more than 14 times (as the phone rings once, then goes off the hook) I called the call centre again who put me through to the store, who advised me that they can't find the 6 that they should have in stock.<br> Really frustrating that I get the run around from all avenues of communication

0
Replies (1)
Mr Price Home
Mr Price Home's reply22 Jan 2016, 16:37
Official
Hello ****servic,

We do apologise for all the inconvenienced you have incurred. You will be contacted by our Customer Care for Furniture and we will aim to suitably resolve your complaints timeously.
Thank you for your post and we trust you will allow us the opportunity to turn your complaint around.
Warm Regards
MR PRICE HOME