Your mistake could cost you money

<p>I went on line to buy a gift, and when checking out i chose door to door delivery. I did not notice that it had populated that field with the address of the randridge mall store instead of my office address.</p> <p>I immediately phone the call centre who were very friendly and told them of this oversight.</p> <p>I spoke to Ashley Janneker who sent me an email confirming the change of address instruction to the courier.</p> <p>I told her that since i had paid the R50 delivery fee i did expect it to be delivered to my office. She assured me that this would be done.</p> <p>I then got an email yesterday saying that my parcel had been delivered.</p> <p>I had not received anything so i again phone Ashley. After quite a while on hold she finally determined that my parcel had been delivered to the store at randridge mall.</p> <p>She said she would have to call the couriers and get it redirected.</p> <p>I didn't have time for this as the gift is for a function this weekend.</p> <p>I said i would just collect it but i would want my R50 back. She said she would ask her supervisor and email me with an answer.</p> <p>I emailed her this morning and got a response that they would be willing to give me a 20 rand voucher.</p> <p>Excuse me i paid R50 rand for delivery and still had to go and collect the item myself.</p> <p>Somehow I’m supposed to be grateful that i will get less than 50% of my delivery fee back in vouchers nog al.</p> <p>This is disgusting service and just shows the mentality of customer service in this country when you should be grateful that someone even responded. And then accept the crumbs thrown your way.</p> <p>I paid for a service that i did not receive. Disgusting.</p> <p> </p>