You guys don't need my business- Mr Price Home LIES to its customers

<p>Dear Mr Price Home,</p> <p> </p> <p>I made the GRAVE ERROR of using your online system once again after you let me down with a rather large furniture order the previous time. I ordered (order number ********** 21812) items for my niece who lives in Stellenbosch and is leaving for her new school soon. She will be living in a hostel and need several items as a boarder. I ordered these items express delivery which is a 1-3 day promise of delivery. Today is the fourth working day. You have no information to give me. Your website says that my order is still being processed. I've phoned you guys twice this week- I had to hold for nearly fifteen minutes. Today I was placed on hold as the lady dealing with my dilemma tried to place my call back to the lady I spoke to on Tuesday as she clearly doesn't want to represent Mr Price!!!!! You guys don't need my business- I've spent nearly R20 000 with you guys ONLINE (not to mention countless in store purchases) and you guys have no intention of keeping me as a customer. I was promised a R500 voucher as a gesture of good will just before christmas because of my previous dilemma with you guys and never received that either. Mr Price Home lies to its customers- my niece (who is struggling financially) is going to have to go to hostel without bedding, without towels, without hangers, and all the items I bought for R2000 because of your lies!!!! I will be settling my online account with you, closing it and I know I've promised this the previous time (but like a fool I believed you guys would improve your pathetic level of service) take my business elsewhere. I will never use any of your stores again. Not after this disgusting display of customer service.</p>