1 reviews | Active since Mar 2019
You get what you pay for! If its cheap there is a reason. Mr Price costs you your sanity.
I ordered two natural A3 artwork frames online. Item was clearly labeled A3 both in the image and in the description. i chose click and collect. Only to have to follow up with the online chat bot to see if my order had arrived - I got no confirmation - as promised. I go to Design Quarter - my hosen store. they stook SO long to fin my box. only to see the box and know without opening it that what i ordered and what they packed was wrong. I opened the box - what was supposed to be 2 A3 artwork frames were 2 A4 frames - of and box two of my order was MIA. i left the order and gave them time to look for what i actually ordered and box 2 of 2. I retuned to the stores later. NOT a person at the check out. Not a single person could be found. there was another customer behind me who had to track a person down. I let that customer go in front of me. Some one else eventually came but at a snails pace. Only to be told the item i ordered doesn't come in A3 and they took the other item I ordered off the store floor. I returned home with the goods as i wanted to check with the online offering if the item i Ordered even existed, Well - to say this was an experience and not a good one is an understatement. service agent after service agent droppped my chat while i was trying to screen shot the image. after person 5 i had lost all of what was left of my patience. I literally had to screen shot the website and circle in red the detail, then send a picture to say what was loaded online IS NOT ACCURATE. if you are a parent looking to buy an A3 artwork frame with neutral frame for R199 as Mr Price has on their site - it doesn't exist - some ***** loaded the info incorrectly - the image however CLEARLY says A3 on it! How this is not vetted or checked is beyond me. I wasted my entire afternoon on shocking services and dealing with uniformed staff for which i had to draw pictures for.
I trust you are well.
Please accept our sincerest apologies for the above incident.
We can assure you that we will be investigating this matter and we will be in contact with you directly with feedback.
I trust you are well.
Please accept our sincerest apologies for the above incident.
We can assure you that we will be investigating this matter and we will be in contact with you directly with feedback.
