Wrong Item Delivered

<p>I placed an online order on the 10th or January because the stores close to me did not have the item in stock. I could only fine one and I needed two (Embroidered Artisan 50x50cm Scatter Cushion). I finially got the delivery on the 18th of Jan. Lo and behold...the wrong item was delivered. I had a look at the website and the cushion I received was even cheaper than the one I ordered. I immediately started a chat online with Maria who firstly advised that the stores close to me have stock. But then said she will check with the warehouse. I phoned the stores, gave them the product code and they did not have any stock, just like I told Maria. I paid for delivery, but yet it was expected of me to drive around to go to a store for an exchange...how does that work??? Two days later (on the 20th) I have not heard back from Maria so I started another online chat which just left me no where closer to resolving the issue. Once again, Maria expected me to drive around to exchange the item. I was so frustraded by this time, if I did not have an ectopic pregnancy and had surgery to remove the emboria I would have drove around to do that. But I was not allowed to drive after the surgery. I follows up on the 22nd because I still had not feedback, chatted to Ashley who first was very reluctend to assist because it was not her query. I posed the question that if Maria was in a car accident will no one be able to follow up on her work??? I asked about 4 times for a number of a manager or supervisor I can phone because this whole thing was just dragging...she just ignored my request...really pathetic. It's been a week since Maria apparently scheduled a courier to collect the wrong item and for the correct item to be delivered. but here I sit with the wrong pillow I did not want. I asked for Maria to phone me on 26 Jan, Dalene said she gave her the message and she will phone me. She never phoned. I had to again log an online request with Dalene this morning, the 27th, to ask Maria to phone me. She did phone me and said she will follow up with the courier companies. What the hell has she been doing for this whole week the?!?!?!?! I am livid...how will I be compensated for the mistake YOU made????</p>