1 reviews | Active since May 2016
Wrong & defective/damaged couch delivered - want a refund!
I ordered a couch online. Not only was the wrong couch delivered, they sent me a damaged/defective couch (there is a sticker on the couch to prove this). I phoned to say that the couch is wrong and was told to send an email with photos. Did that and was only told that they received the photos and it was escalated. I asked for a time line and was ignored, asked for a follow up, again ignored, asked for my order to be cancelled and refunded STILL NO ANSWER! When you phone they say send an email and yet the emails are not answered. I want the order cancelled, the wrong couch removed from my house and my money refunded. We are now sitting on the floor because we have no couch to sit on. I want my money back to go and buy another couch from another place. Disappointed having spent R5850 and being ignored!
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members who will handle this matter personally with you.
Many Thanks,
Mr Price
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members who will handle this matter personally with you.
Many Thanks,
Mr Price
You sent me the wrong couch! And if I may add a couch that was marked damaged/defect. The fault was on your side, and now you give me a gift voucher to purchase something else from Mr Price that will only disppoint in the end again and then I have to go through all this again.
I want a refund. I’ve emailed you (Asanda) my banking details.
So after weeks of begging I’m back to square 1, and lost almost 6k. I don’t want your freaking pathetic voucher!!! I want my money bac****
I will be reporting you to The National Consumer Commission (NCC).
If whoever is replying to this complaint cannot assist, please have a manager contact me or better yet give me his/her details. Please don’t respond by saying that someone from your Customer Care team will contact me, because that is also a lie!
You sent me the wrong couch! And if I may add a couch that was marked damaged/defect. The fault was on your side, and now you give me a gift voucher to purchase something else from Mr Price that will only disppoint in the end again and then I have to go through all this again.
I want a refund. I’ve emailed you (Asanda) my banking details.
So after weeks of begging I’m back to square 1, and lost almost 6k. I don’t want your freaking pathetic voucher!!! I want my money bac****
I will be reporting you to The National Consumer Commission (NCC).
If whoever is replying to this complaint cannot assist, please have a manager contact me or better yet give me his/her details. Please don’t respond by saying that someone from your Customer Care team will contact me, because that is also a lie!