WORST SERVICE AND NO ATTEMPT TO ASSIST CUSTOMER

I ordered some bedsheets and pillowcases. I received the wrong item. when I reached out to state the item was wrong, I even I was told I would have to go to the store to return it and get a replacement. Not only was the agent "Yvonne" rude and indifferent, She insists she will only escalate the matter after I go to the store to return the item and get a replacement. How does it make sense that I have to fix the error for Mr Price? If I wanted to go to the store, I would not have asked for the item to be delivered and paid a fee, I would have gone to the store in the first place. I tried to get a refund and collection so I could reorder it but that would take 7 to 14 days to process and I would have to still pay another delivery fee. No attempt to assist the customer, the agent was terrible and the system was even worse. I will never order online from Mr Price and I will be sure to let others know that it would be better to order from literally anyone else.