Worst online shopping experience ever!!!

I did an online order on 11 February. When I chose card payment i entered all my details and click pay then an error came up \card declined\", but the money was deducted from my bank account. I then generated an new order and chose the payment option \"pay in store\" and then suddenly one of my items were no longer in stock. I've continued with the order of the rest of the items and went to pay the money at the nearest branch the next day. On 18 February I've received an notification that I can collect my items from Mr Price Home Paarl. I went there on the 21st February, they didn't know anything about my parcel being delivered. After a while the one lady came out of the store and said she found a parcel lying there between other stuff. When they opened the parcel one of my items were broken. The lady said well you can go to Canal Walk or Tygervalley to buy a new one, because they still have stock. I ordered the stuff online in the first place so that I didn't have to drive from paarl to Cape Town. now I still don't have the item I really wanted and it was a hassle getting my money back that was deducted with the first online order which was declined. I will never buy from them again."