LG
Lee G

1 reviews | Active since Mar 2014

13 Dec 2015, 09:33

Worst online shopping experience

I tried to order 2 Stack Chairs, but could only add one to my cart. I emailed the Help Centre, noting that I had cleared my caches, tried different browsers, tried 2 different machines, and nothing worked. I received a reply the next day suggesting I do everything I had already done. I responded saying that I had done all of those things, so their response hadn't been helpful.<br> <br> I never heard back. I got a support ticket asking me to rate the support I had received, and rated it badly. Still never heard back. So essentially, I had to order 2 chairs as 2 separate orders. I ordered 1 in the meantime, and would have ordered the 2nd one after payday, except that now because I have to order separately, not only would I then need to pay shipping a 2nd time, but the chair is now out of stock.<br> <br> I took a days leave off work to be at my delivery address the day the chair was due to arrive. (Because how else can anyone take delivery of a whole furniture item when deliveries only happen within office hours? It's ludicrous.) The chair arrives at NINE THIRTY PM. <br> <br> Then, the very next day, someone called me regarding promotional offers at 8PM. I have never had such a terrible experience anywhere.

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Replies (1)
Mr Price Home
Mr Price Home's reply13 Dec 2015, 15:16
Official
Hello LeeGeldenhuys,

We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price Home.