Worst online service experience

I placed an order online on the 30th of April 2024, the last update I had( email and app)was on the 30th around 07:50 which states ‘Shipped’.. I called the call centre numerous times and still not happy with the feedback, the last call I made was today around 9:45 and spoke to Noma who assured me that my parcels are by the third party and she will contact me as soon as she gets feedback on when will they deliver. At this point, I don’t know who the third party is and no email or any notification whatsoever was sent so I can track my order further. Also, none of those items are furniture.. If this reaches MR PRICE HOME, can they urgently refund and I will take my money somewhere else..