Worst online service

This is the 3rd time I have order with Mr Price. First was clothing, second was sport item and now home.

All 3 occasions my orders never came on time, and Mr Prices excuse was that it's a courier company issue. My last order was a Pargo order, which on their website stipulated 2-4 days delivery. Order confirmation on app confirmed due date 08 October 2026. On the 12th October I received an email from customer care to advise delivery for Pargo is issue can the deliver somewhere else. The only reason the order was done online was because in store did not have that stock yet or stock stock on hand was 1 unit. And the agents are so well trained to not take accountability nor have empathy with the client.

My Mr price sport online order was also late, 2 days after due date I had to to go to the store to find out if my order came, gave them my ***, low and behold my order was in store but assistant did not book it in, which initiates the order received and which will prompt me as a customer that my order is ready for collection.

To top it all off what is the purpose of having a store account but whenever one shops at Mr Price Home os Mr Price sport you always needs to produce your *** or drivers license? And your stores sound like clubs when one shops in store. Music on its highest volumes.

So will Mr Price get my online purchases? No Will Mr price have me shopping in store? No. They have lost me as a customer.

Service is terrible, both in store and online. I suggest rather cancel your online service focus on better in store availability. As the reviews are here on hello Peter Mr Price has lost the game in the online sector and leave to the likes of Shein and takealot. Mind you on the same day I ordered on Shein as well as my order on Mr Price home and my Shein order was delivered on time as promised, the same with takealot.