WORST EXPERIENCE EVER! I PAID IN STORE FOR A DELIVERY I NEVER RECIEVED, AWFUL SERVICE AND LACK OF COMMUNICATION.

I ordered and paid in store for a bed on the 6th of June... Today is the 22nd and I still don't have a bed. I have tried calling but finished my airtime on a rude man who first took down the wrong order number and has attitude with me, stating I didn't pay for delivery, when I had and he just typed the wrong order number... and at the end of it all just says "They'll call you 24hrs before they deliver"... no apology.

Had I known i paid R350 for a delivery that would take 3 weeks, I would have just collected from the store... i live down the road... I've sent multiple emails and gotten no response. All I got was an email on the 10th saying "#_______ has left our distribution centre and fairly shortly your new homeward will be in your hands ready to brighten up your home"

That was weeks ago...

I understand there may be delays or something, but would some form of communication be too much to ask for?

I'm using a broken bed and I've paid more than I can afford for a new one that hasn't arrived after over 3 weeks...

I messaged them on Facebook on the 18th and they said it would be prioritized. Then today I get an email saying "Please be advised that the order is currently shipped. Please expect a delay of 7 -10 working days outside our normal delivery time."

This has been a huge inconvenience and I am absolutely unhappy with my experience.