CP
Chantelle P

1 reviews | Active since Feb 2015

08 Dec 2020, 16:23

Worst experience ever!!

Worst service I ever had at a Mr Price Home branch. I was looking for glass candle holders at our closest store they only had 4, they advised me to go to Mr Price Home Lynnridge Mall as the had 18 of the required product in stock and on their shelves, went to Mr Price Home Lynnridge Mall asked the lady at the candle section if she could help me to get the required product; she told me with one hell of an attitude that they do not have the product in stock I told her that I was at another store and they told me that their store had stock. She then said well they do not have. I went down to the counter to ask if they could check if they have stock as the lady at the section was unhelpful, they then confirmed that they had the stock but they had to search for it in a box and that I had to come back tomorrow as they will not be unpacking the boxes today. I then told them I stay 60Km away and that I will not be able to drive there again the next day then the lady said well then I had to wait but they do not know how long they will take.

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Replies (1)
Mr Price Home
Mr Price Home's reply16 Dec 2020, 09:05
Official
Good Day Chantelle,

Trust you well.

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager for Mr Price Home Lynnridge Mall and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks Mr Price Home