Worst Experience Ever

I went to Mr Price Home to buy the money deducted on my account but on their side they said I can't take the goods showed them proof they said it will reverse after some hours.left the goods till date it has not reversed.travelled numerous times wasted my petrol till date it has not been reversed hours have turned to weeks what annoys me the most I advised them via Instagram they took ages to contact me and to top it up I was contacted by a manager who didn't and doesn't know what customer service is insisted I said my card number via his whatsapp when I asked how I will be compensated for the fuel and time wasted going up and about to Mr Price home which is far from my house as the staff kept lying about when I will get my money the manager read the message and ignored me ..when I asked about my money he blunty told me the head office is dealing with it.he just ddnt care or Mr Price is just a business that says either its way or the high way.i have heard to beg for the money rightfully mine..I am really disappointed. No feedback was given I just have to be at their mercy...learn something from your competitors how to treat clients. Till date I'm surprised at the treatment I received is it how you treat all your customers or I am one of those whose money and patronizing mrp is of no value.I am really disappointed.