EM
Evans M

1 reviews | Active since Jun 2021

11 Dec 2021, 12:19

Worst ever experience from Mr Price Home delivery

I bought a dining table on the 4th December 2021, and on Wednesday i got a call from the delivery who was outside my house, they finally brought the table in however the delivery guys advised that they don't how to assemble the table as i paid for assembly, i had to figure it out myself only for the guy to punch a hole through the table. They took it back the same day. I then got a call from the courier company advising that a new table was ready delivery for Friday which never happened, i called the call centre in the afternoon only to passed from pillar to post, spoke to the Courier manager today (Saturday 11/12/2021) by the name of Kyle(City Couriers) who promised that the table will be delivered today, he called me back an hour later advising that actually they don't have the table as it was never replaced and he didn't know if an order has been placed or not. This is by far the worst experience i have received between Mr Price and their delivery company (City Couriers)

0
Replies (2)
Mr Price Home
Mr Price Home's reply11 Dec 2021, 13:25
Official
 
Good Day 

Trust you well 

We sincerely apologize for all the inconvenience you have incurred. 

You will be contacted by one of our online team leaders, who will handle this matter personally with you. 

Many Thanks 

Mr Price Home

EM
Evans M's update15 Dec 2021, 11:22
Reviewer Update
By the way, I didn't receive the call as per the promise above. What a pathetic customer service I have experienced from this company 🙄