Worst customer service ever!

WORST CUSTOMER SERVICE EVER!!!!!

I placed an order on the 28th of October to collect from the Jacaranda mrp store. On the 29th I received an email saying that my order was on its way. . But I did not receive any other updates after that. Saturday, 3 November I decided to go see if maybe my order was already delivered to the shop and that they just did not contact me. The store assistant informed me that the specific mrp store in jacaranda, was closing the following day. She suggested that I contact MRP and find out if maybe they delivered it to another store. The rude customer service person told me that I must wait for 7 working days for my order before going to the shop to go look for my order. (And completely ignored the fact that my concern was the store has closed down). I asked her how my order will be delivered to a store that has closed down. She said the store was still open. A few days later - still have not heard anything about my order (long past 7 working days) so I contact MRP again. They reply telling me that the store has infact closed down, and will be delivered to another branch. Another 7 working days pass - still no information about my order. I've sent multiple emails with no replies.. Been waiting for a total of 23 days for my order and I dont even know where my parcel is!!