Worst Customer Service Ever!

<p>I purchased 6 retro apolstered chairs from Mr Price Home on Hendrick Potgieter on the 17 January, only 4 of the six were delivered. I waited a couple of weeks in hopes that they would be delivered. I then call the Mr P customer contact centre to inform them of the situation and they informed me that they could not be of assistance and that i would hav to go back to the store and take it up with them. I would like to mention that I drove from Sandton to the HP MrP home to make the purchase as i was advised that this was the only store in Jhb that had this item in stock. none the less I tried numerous times to get hold of the Mr P HP store to no avail. I evetually with the help of a customer service agent got hold of the store. During my call to the store i spoke to te salesman who sold me the chairs and i advised him that i would like to be refunded for the items i did not receive. He advised that there should be no problem but he would need for me to come back into the store. which i duly did the following day. This where i was appalled by the service. I waited at the counter for the furniture sales guy to attend to my request for almost a half an hour. i waited around another 45 min for them to check their stock. Standing around in the store the whole time. I then suggetsed that they call the courier and find out what happend. After almost two hours of waiting i asked to speak to teh store manager. the sales guy refused for me to speak to an alternative person to help me. only then did another one of the tellers call the store and area manager who then advsied that they would need to do further investigation and get back to me. And hey would process the refund for me via EFT. My point throughout this whole issue was that where stock is and what the courier service did or didnt do is really not the customers problem. And it was grossly unfair and unneccessary to have me stand around in the store for more than 2 hours to leave with my issue unresolved.</p>