1 reviews | Active since Feb 2018
Worst customer service EVER!
Getting assistance with a broken item is basically impossible. I purchased an occasional chair in March 2023- it broke and I reported the fact is broken- via the WhatsApp chat function It was reported in: -October 2023 -5 January 2024 -29January 2024 -6 February 2024
In October when I reported it I got an email from Mr Price Home- from Dudu in there customer care department- which I rep**** to promptly. I then followed up 4 times over 2 months with no answer to my emails.
In January I was advised a collected has been lodged for the chair. In February I was advised again a collected has been lodged and they would collect on Saturday the 10th of February. I waited all day- no call- no message- no collection.
I have now had this broken chair sitting on my Lounge longer than I even had use of it.
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price Home
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price Home
I don’t Even know why I’m shocked.
I was told the chair would be collected on Friday 16th Feb or Monday 19th Feb and as per the normal with this company - what they say and what they do don’t match up. I’m still sitting with a broken chair and no refund
I don’t Even know why I’m shocked.
I was told the chair would be collected on Friday 16th Feb or Monday 19th Feb and as per the normal with this company - what they say and what they do don’t match up. I’m still sitting with a broken chair and no refund