Worst Customer Service

<p>I bought a 3 seater couch online and the wrong colour was delivered.Notified them the same day.It took days and days of chasing these people for them to come take the couch.</p> <p>5 days after collection,i still haven't heard anything from them, not even an acknowledgement for receiving the couch.I don't understand why we should chase these people for goods we don't owe.I would like to get my money back and so far writing emails and calling the customer service and requesting callbacks isn't helping cause i dont get any feedback.</p> <p>What else should one do to get help?This is by far the worst frustrating customer service experience ever!!!</p>