*********** WORKFORCE

I ordered online on the 28th of April 2026 using the Mr. Price App. Due to the urgency of the order, I kept calling the call entre in last week following up on the order number: *** for which every agent had a different date to expect my order. I decided to go into the store on the 09/05/2026 around 10:00 am Eastgate Mr. Price Home to try and get assistance regarding my delivery. The cashier then called into the call centre and I was given the phone to speak to an agent, who proceeded to advise me that my order will be delivered on Monday 11/05/2026. I then explained to her that unfortunately cannot wait until then and requested this order be cancelled. I was given a reference number #***. Around 13:30 I received an e-mail stating my order is ready for store collection?? I then went into the store around 14:30 to find out what was going on, the cashier collected the order from the storeroom, and i asked if a refund will be offered or if I instead can take the order which the cashier attempted to check on the system. It did not allow for it, which the cashier then called the call centre again and advised me that they have advised that no refund or delivery of the goods be done as it was cancelled???Today is the 11/05/2026 I have received two e-amis so far to collect my purchase. I have spent almost 20 minutes on the phone speaking to the call centre agent Zanele Khanyisile who could not pick up the ref number for the cancellation and has advised me the store collection will take 7 - 14 working days for the items to be collected from the store. I asked to speak to her manager and was out on hold for 10 minutes and then told by Zanele that the manager(s) are in a meeting and she doesn't know the names of the managers she was about to transfer me to???? What a hopeless bunch of *********** staff Mr. Price Home employs.