1 reviews | Active since Jun 2017
Why pay for express delivery
<p>I placed an online order on the 13th of June and opted for the express delivery (1-3 days) having to pay for this is understandable, but then a week later, i still have no parcel. the customer service agent said i would get it within this week...obviously no parcel yet. you expect us to pay for a service yet dont deliver through on it. i then sent another email and have not reccieved any feedback. in future i will rahter use @home as they actually follow through on express delivery. very quick to take the payment for the delivery but then not quick when it comes to delivery! i want my money back for the delivery as it has turned into an extended delivery service, </p>
Good day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Good day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
I Have spoken to two of your agents already, one said it "should" be delivered before the end of the week (which was last week) the other would find out and get back to me.
perhaps dont just say sorry and realise that we pay etra for express delivery and expect the items in that time frame. if you cant complete the delivery in that time, give us our money back and then dont have that delivery option available to customers. i ordered from @home and also chose the express option, recieved my parcel the next day...
I Have spoken to two of your agents already, one said it "should" be delivered before the end of the week (which was last week) the other would find out and get back to me.
perhaps dont just say sorry and realise that we pay etra for express delivery and expect the items in that time frame. if you cant complete the delivery in that time, give us our money back and then dont have that delivery option available to customers. i ordered from @home and also chose the express option, recieved my parcel the next day...