SM
Shen M
1 reviews | Active since Jan 2017
17 Apr 2022, 10:10
Why have trolleys in store if you can't use them to transport your goods?!
Avoid Mr Price Home Centurion Mall! Firstly, the cashier insisted that he email my receipt even though I asked him to print it - then security stops me at the door because I don't have a receipt!!! Make it make sense! I also purchased about 10 frames (heavy to carry!), security tells me I can't take the trolley with and that I should carry the frames, they're not that heavy??! Why have trolleys just for in store if you can't use them to transport your goods to your car after? They were also laughing when I said I can't carry it and had attitude with no understanding or apology... will never recommend or return!
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Replies (2)
Mr Price Home's replyOfficial
17 Apr 2022, 10:33Good Day,
Trust you well.
Please accept our apologies for the above incident.
Your post will be sent off to the Regional Manager and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Mr Price Home
Mr Price Home's reply17 Apr 2022, 10:33
Official
Good Day,
Trust you well.
Please accept our apologies for the above incident.
Your post will be sent off to the Regional Manager and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Mr Price Home
SM
Shen M's updateReviewer Update
21 Apr 2022, 11:15The Regional Manager, Renier, has since contacted me and apologised for the experience I had. So did the manager of the Centurion Mall branch. I really appreciate this! Thank you! Renier also mentioned that they have "trolley porters" who take your trolley to the car for you and return it to the store thereafter - this was not mentioned to me by security at the time but I'm hoping will be implemented in future.
SM
Shen M's update21 Apr 2022, 11:15
Reviewer Update
The Regional Manager, Renier, has since contacted me and apologised for the experience I had. So did the manager of the Centurion Mall branch. I really appreciate this! Thank you! Renier also mentioned that they have "trolley porters" who take your trolley to the car for you and return it to the store thereafter - this was not mentioned to me by security at the time but I'm hoping will be implemented in future.