Whoever has ears, let them hear. Escalation loop is the name of the game here.

Terrible quality control and customer service.

I received a 3 seater couch with the wrong end cushions. Instead of opposite sides, left and right, I received two right side cushions which I can't flip or rotate to make work. I see others also experience their unproductive escalation loop, talking to different support staff who are more interested in closing "tickets" than actually chasing issues and keeping the customer informed. From now on, strictly Takealot, even buying sight unseen, they are far less frustrating to work with.

When can I expect the correct left-side cushion to be delivered or the whole thing replaced since your systems and processes are so inflexible? What steps will you take to ensure better communication and customer support in this case and in general?