Where is my order, Mr Price home???

Mr Price home should just cancel their online shopping service because they do not know how to manage it. I placed an online order on Saturday the 13th of December 2025 which included a furniture item and bedding. Everything went well, and the furniture item was delivered on time. When I tracked the rest of my order, it was expected to arrive on the 19th of December 2025. When my order didn’t arrive, I phone their customer service number, I was on hold for 15 minutes before they answered my call. The lady on the other side of the line said she will check the status of my order, and that I should hold the line, I held for a further 15 minutes and my call was dropped. I phoned again and this time I was on hold for 28 minutes before I could get assistance, the Second Lady did the same thing, she asked me to hold and after about 20 minutes, my call was dropped. I tried their WhatsApp line on Saturday the 20th. Their WhatsApp customer support agent told me that they cannot track my order because it is a weekend and they can only follow up on Monday. On Sunday the 21st I received an email to rate an order that I had not received. This is **********! All I want now is a refund and to never order from Mr Price Home again.