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elri.vaneeden elri.vaneeden

1 reviews | Active since Feb 2017

13 Jun 2017, 13:09

WHERE IS MY ORDER?

<p>So on the 6th of June I ordered a few items from the online store for guests I am expecting on the 14th of June.</p> <p> </p> <p>After a few days a saw the order is still in process and phoned the call centre all was fine.</p> <p> </p> <p>Yesterday I phone again only to be updated that the warehouse has a few issues and will not be making delivery within the time frame I paid for but hopefully it will still be before the 14th.</p> <p> </p> <p>Today I get informed the items is still in JHB and changes is good I am looking at delivery next week somewhere????</p> <p> </p> <p>Not once did Mr price pick up a phone send a mail or tried to inform me in anyway, I was the 1 that had to keep calling in and getting worse news each time.</p> <p> </p> <p>I asked if the items can be collected at a store closes to me and the simple answer was no, and oh apparently if I cancel my order I will received a gift card and not my money back.</p> <p> </p> <p>I need this items to be delivered to me by tomorrow the 14th of June. MR price is false advertising stating delivery will take place within 5 days and today is day 7 already.</p> <p> </p> <p>I was also informed I will receive a gift card of R150 for the inconvenience but what does that help me if I had to stand with a red face in front of guests.</p> <p> </p> <p>Absolutely horrible service</p>

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Replies (1)
Mr Price Home
Mr Price Home's reply17 Jun 2017, 13:49
Official

Good Day Elri Swanepoel

Trust you well

We are terribly sorry for the inconvenience caused. It seems a few gremlins got into our warehouse and so we were late on delivering your recent online order.

We see that your order has been delivered to you.

Once again on behalf of MRP Home Online we sincerely apologise for the inconvenience caused.

Thank You

Mr Price Home