What do you do about dissatisfied customers....

I bought a couch from Mr Price Home (online) last year and I'm very unhappy with it. Within months the cushions started losing their shape and they continue to get worse... in fact the entire couch looks shocking, the cushions have lost their shape, they are constantly sliding out of position and the fabric looks old and tatty and it isn't even used that often. I would appreciate a replacement piece as this couch isn't going to last very long and i'll need to buy a new one quite soon which is totally unacceptable. <br> <br> I have been in touch with your Mr Price via [Email Removed] dealing with a lady names Courtney who asked me for pictures which i have sent, no response as yet, not even an acknowledgement of my email I have now sent a follow up mail but do wonder when anyone will take this matter seriously? I work for a retailer myself and now that this is not how we treat our customer...