What disgusting service

<p>I placed an online order on 08/09/2016. I paid extra for door to door express which states deliver in 1-</p> <p>3 days. Today, I receive the spotlight part of my "Spotlight Tripod Standing Lamp Set". I call the call centre and speak with Maria. I am told she will mail the warehouse and I will receive a call back. Bearing in mind I also ordered a small wall unit (no where on the site does it say that funiture is delivered seperately, however it says it on the delivery invoice). I hear nothing back, so I call again, the call centre agent says to me, Maria is quering this with the courier company - now why would the courier company be responsible for an obvious packing error. I am put through to Maria, she rudely says yes they have dispatched the rest of your lamp, so I say, it had better arrive today along with the wall unit as I paid for this service. She says "actually, no your wall unit will take 5 days, its wrong on the website" I flip out, why was I not notified, especially since I paid for something that very obviously was not going to happen. So I demand to speak to a supervisor, instead of putting me on hold, I hear Maria say "This woman, I am going to flip out with her". That was the end of me, I completely lost it., demanding a supervisor. She comes back and says, my supervisor is not available but I spoke to her, and she will refund you your fees. I ask how can the supervisor not speak to me, Oh she was on her way out the door, you know they are all out, including the manager for training and there are a lot of website problems.</p> <p> </p> <p>I actually cannot beleive that I have been treated so disrespectfully by a company which I spend thousands of rands a month with. I will honestly make sure that I tell people of this kind of service given by online purchase "Customer Care" line.</p> <p> </p> <p>I have dealt with many call centres, including government departments, who are notorius for bad service, and they were better than Mr Price Home.</p>