AF
Alita Fouché

1 reviews | Active since Nov 2016

17 Nov 2016, 08:22

Wedding Gift Registry LOST!!!!

<p>I created my Wedding gift registry at Mr Price Home Menlyn. I sent the registry nr to my guests. Yesterday my mother drove 90km (return trip) to the nearest store to purchase a gift from the registry, Mr Price Home told her that all the items on the registry have been bought, wich is impossible!!! They phoned the Menlyn branch and were told that the whole gift list was lost and that I have to come in and re-select all my gifts....</p> <p>Why do we have to complete the form with all our contact details if they dont take the initiative to phone me and inform me of the situation? My bridal shower is in a weeks time, my wedding in 3 weeks. I dont have time to re-scan each item. I am very dissipionted in the poor service/no service for that matter.</p>

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Replies (3)
Mr Price Home
Mr Price Home's reply17 Nov 2016, 14:26
Official

Hello Alita

Mr Price Home sincerely apologizes for the stress, frustration and inconvenience caused with our gift registry service, and would like to assure customers that everything possible has been done to address the problems. We will be in contact with you soon.


Mr Price Home

AF
Alita Fouché's update18 Nov 2016, 10:14
Reviewer Update

Good day. Thank you for your feedback but I can not see how this changes my current situation?

You state that you will be in contact with me soon, but when will that be as time is running out and no solutions have been provided as this is a matter of urgency for me I at least expect a prompt response and a proper solution.

I am not satisfied at all with the service or feedback provided thus far.

Your immediate response would be appreciated.

AF
Alita Fouché's update21 Nov 2016, 13:33
Reviewer Update

I still did not receive any feedback as stated in your response. This is really appaling service!!!!