We couldn't care less

I bought R9000 worth of curtains from the Herm**** branch. They were 4 curtains short of the number l needed. A helpful staff member said we could order the last 4 curtains online. Which she did for me in the shop. The parcel arrived at the Herm**** branch and l picked it up today. Three curtains right and fourth curtain a bright turquoise colour. Totally wrong. Me and the staff member concluded - someone couldn't find the 4th correct curtain and therefore just stuffed any old curtain in the parcel. I was so surprised that this could happen at such a huge and renowned national chain store in South Africa. A more amateurish "couldn't care less" approach l have not experienced before.