Waiting for online order since NOV 2020

I placed an online order at the MRP Design Quarters Store on the 29/11/2020. I received an email saying that my order was shipped on the 04/12/2020. I’ve been trying to follow up with the delivery for the order with the WhatsApp chat team from 11/12/2020. I have spoken to Zinhle, Berlin, Clancy, Samantha and Nomah every single day since the 11th and no one has been able to give me feedback. All I get told is they asking the courier to prioritize the delivery. I have been promised feedback and call backs but received none. This is absolutely PATHETIC SERVICE!!!!! My baby is due on Monday and this is an item which needs to go into his room. I do not have the time to follow up daily with your *********** staff.