WAITING FOR MR PRICE HOME . . . .

We bought a solid wood dining room table from Mr Price Home. When we opened the box, the wood was rotten and black with white mold. I called Mr Price and they requested photos. It has since been established that they will collect the table and refund me since the table is completely out of stock (SO SAD ABOUT THIS). The only problem is that I have waited A WEEK just for the courier to call me to arrange a time to collect... still nothing.... Furthermore, the person I have been dealing with, Sindisiwe Sibisi started off quite helpful but obviously is sick of my continuous follow ups, so trying to get any information out of her now is near impossible. The more she says a voucher refund, the more I say I expect a cash refund. EVENTUALLY she explained a voucher will be processed first and then afterwards they will request for a cash refund. The refund then takes another week after the table has been collected, but nobody is collecting the table..... so my house must just continue to stink of rotten wood while I wait.