very very poor service

i had purchased a rug online called Keegan to verify the stock was available as i wanted more. i was told that only one unit was available. MADE THE ONLINE Purchase for the one item and followed by up by going to the Pavilion store to process payment. A day later I received an email to say the item was sold whilst the transaction was being processed. On calling the help centre Delene RANDELL told me the transaction was cancelled due to the item at the distribution centre was damaged.<br> i asked her to read her email on a call that I was told was being recorded, she read alound it was sold while the transaction was processed. her response was, somethings wrong, nevertheless i cant help.<br> after several attempts I eventually spoke to a manager at the department Mr Tony Krugel who promised to look into the matter. I offered to accept the same item in another colour. 2 days later i received an email with a refund voucher.<br> <br> no feedback. no explaination <br> I had paid using my credit card and besides not being provided the item i am forced to shop again at a Mr. price. A voucher for a sale that they did not honour not for an item i returned. next stop consumer watch...