Very Poor Online Service

<p>I order a duvet cover SET from the online store as I could not find a second one at a store. I already bought the first one and washed it out when I found the second one online. </p> <p>When I received the one I ordered online it did not have a pillowcase in it. I immediately phoned the helpline and was told that they are going to look for it and let met know. After 24 hours I had to phone again and was told they are still looking. I gave another 72 hours and I HAD TO PHONE AGAIN after I was told they was going to contact me. I was yet again told that they are still looking for it. It is unacceptable! And now they tell me they don'n have any stock left? I don't want a refund, I just want the pillowcase. Surely they can get one from another store? </p> <p>I's having guests over and now I don't have all the bedding! How embaressing!</p>