AP
Alta P

1 reviews | Active since Nov 2019

12 Apr 2024, 16:57

VERY POOR AFTER SALE SERVICE AND DELIVERY SERVICE MRP HOME

If I could give a minus 10 for Mr Price home's online purchase service, it would not even begin to explain the frustration I am experiencing with the POOR DELIVERY SERVICE OF MR PRICE HOME. AND THIS IS NOT MY FIRST RODEO WITH THEM, UNFORTUNATELY I DO NOT LEARN FROM MY MISTAKES. BUT REST ASSURED. I WILL NEVER EVER BUY FROM YOUR COMPANY ONLINE. DELIVERY WAS SCHEDULED FOR 11 APRIL 2024, UNFORTUNATELY THE DATE DID NOT SUIT ME DUE TO WORK COMMITMENTS. I TELEPHONICALLY ARRANGED FOR DELIVERY ON THE 12TH AND NEED TO MENTION THAT I HAD TO TAKE A DAY LEAVE FROM WORK TO WAIT FOR THE DELIVERY.

ON THE 11TH I HAD 6 MISSED CALLS FROM AN UNKNOWN NUMBER, WHICH WAS FROM THE COURIER COMPANY BECAUSE THEY WANTED TO DELIVER MY COACH AND IS IN MY COMPLEX BUILDING. I EXPLAINED TO THEM THE DELIVERY WAS SCHEDULED FOR THE 12TH. ON THE 12TH, WHICH IS TODAY, IT IS NOW ALMOST 5 PM AND STILL NO DELIVERY, DESPITE MY MANY PHONECALLS AND EMPTY PROMISES FROM MR PRICE HOME THAT MY DELIVERY WILL BE DONE TODAY.

MR PRICE MONEY WHICH INCLUDES MILADYS, MRP SPORT, MRP CLOTHING ETC ETC IS A LARGE CORPORATE BUSINESS WITH THE POOREST OF POOREST AFTER SALE SERVICE I HAVE EVER EXPERIENCED. IF YOU WANT TO SAVE YOUR SELF A LOT OF FRUSTRATION, DO NOT BUY FROM MR PRICE ONLINE.

I DO NOT EVEN EXPECT AN ANSWER FROM THEM.

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Replies (1)
Mr Price Home
Mr Price Home's reply15 Apr 2024, 08:43
Official
Hi  Alta Du Preez

We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. 
 
Many thanks, 
Mr Price home