Very dissatisfied

On the 25th of this month I bought online, today the Ram guys delivered my product and I told them I want to check if all is in order. They told me they rushing to deliver somewhere. To my surprise when I opened my package the pedestal is broken, the side lamp is also broken worse the stuff I paid for is short. Called your customer service number and was told to go to the store. I got to Maponya mall they told me there's nothing they can do I need to send an email.