RW
Rosie W

1 reviews | Active since Aug 2019

20 Oct 2023, 09:48

Very disappointed and angry.

This is for Mr Price Home online. While i enjoy shopping on your online platform, i had no issues whatsoever. Just over 3 weeks ago i ordered a chest of drawer online. I waited two weeks for it to be delivered. When it was delivered and assembled, there were no handles for the drawers. It is 4 drawers, so it needs 8 handles. I phoned Mr Price, and Zinhle answered. She sent me an email to request two pictures of what the cupboard looked like, and to give a brief description of what the problem was. A week later, the handles eventually arrived. Guess what, handles with no *****s. Does the handles not automatically come with *****s to keep it in place. This is now 3 weeks later, so i waited 2 weeks for a cupboard, with no handles, another week for handles without any *****s. So what now, i am sitting with a cupboard, handles and no *****s!!!!!! I do not know what to say to this, is that i am quite baffles and angry at this point. If this is the case, they might as well collect their cupboard, with handles and no *****s. 3 weeks of my life, phoning, following up, emailing.

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Replies (3)
Mr Price Home
Mr Price Home's reply20 Oct 2023, 16:56
Official
Hi  Rosie Wallace

We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. 
 
Many thanks, 
Mr Price Home 
RW
Rosie W's update30 Oct 2023, 17:07
Reviewer Update
Today is the 30th October. Last Friday I was called to inform me that the *****s will be delivered that day. I had someone wait at my residence the whole day. Today is Monday evening and still waiting on this *****s to be delivered. I emailed Zinhle and no response back. I phoned her jut before 5pm today and I was put on hold. Eventually the call dropped from my side as my airtime ran out.
Ok, so is someone going yo do his job or not. This chest of drawer was ordered a monrh ago and all this issues are now for the past three weeks and still going strong.

RW
Rosie W's update31 Oct 2023, 09:43
Reviewer Update
Just phoned the customer service again this morning. Was assisted by Norma. She followed up just to find out that your courier company confirmed delivery, but nothing was received.
This is very frustrating. Thank you Mr Price