VERY BAD DELIVERY SERVICE

So I order 3 items online and fully paid. 2 of the 3 items arrives. I ask the driver where the couch is (the biggest item). He is so untrained that he can't even give me an answer at all. Now I know taht bigger furniture items are usually delivered separately and later than smaller items, so I didn't think much of it. I became a bit concerned that my order was now updated as "delivered" (including the couch) but I still wait patiently. I phoned a few days later to enquire and the lady tells me the couch is scheduled and will arrive soon. I wait and wait...then a man calls and ask if Monday is OK for delivery. I say YES. I even get a message about the Monday delivery so I make sure I am home. Monday was yesterday - not a call or anyone in sight all day! Is this good service? I sat around all day! Now they are dead quite and who knows where my couch is?? My order no: ***