VERY BAD CUSTOMER SERVICE

<p>I've placed an order online with Mr Price Home as I have done many times with Mr Price. Usually when I get a mail from them indicating that the order has been shipped I get it the next day. I received a mail from Mr Price Home on Tuesday afternoon that the order has been shipped. Thus expecting to receive my order during the course of Wednesday. I did indicate when placing the order under "Special Instructions" that the parcel has to be delivered between 07h00 and 15h00 to ensure I get it before I go home for the day. So on Wednesday afternoon I enquire as to when I can expect my parcel to be delivered with Mr Price Home as they never provide you with the tracking number and courier company name to enable you to track it yourself with the couriers. Then an Ashley answered my chat saying that shipped means it has been handed over to the couriers for delivery. Well duh! We all know that. I wanted to know when can I expect it as I had instructed that delivery has to take place by 15h00. This Ashley eventually got back to me saying that he/she had sent the couriers a mail to enquire about the delivery. This morning I still had not received any feedback from Ashley, so I went back on to the site to chat again to an agent, hopefully someone more helpful but unfortuntely I keep getting Ashley. I was then told that when he/she checked the delivery update on their system it showed that it was of to be delivered at 07h43 this morning. I was again reminded this person it had to be delivered by 15h00. It is now past this time and I have been chatting again with Ashley who now just says that delivery can take up to 17h00. I told this person so many times that it has to be by 15h00. But he/she just keeps saying that delivery is up to 17h00. I asked why then give the option for special instructions if it will be ignored. Then I just keep getting the answer that they can't guarantee delivery by 15h00. BULL we use couriers on may occasions by my work and if we stipulate a certain time that something has to be picked up or delivered they accomodate us. And I requested a few time for the tracking number and courier company so I can contact them myself but this just gets ignored. I'm very dissapointed with Mr Price in general and doubt I will use them ever again after this episode. If it's not that the items listed on the site is not what you end up with then it's lack of service to ensure that you get your delivery on time or if you puchase stuff directly at the store and then get home to notice that parts of the pants you bought is busy pulling loose at the seems. And I'm sorry if this Ashley really wanted to help me he/she would have contacted the couriers directly and made sure they understood that the delivery address is a work address and that the person is only available up to a certain time and if they can't make it by that time then at least advice the client the delivery will not take place today but that they will make it 1st thing in the morning. And not just send the couriers mails the whole time. Or atleast provide the client with the tracking number and courier company. Cause I'm sure if I had contacted them myself and told them I'm only available to collect the parcel untill 3 o'clock they would have advised their driver. REALLY DISSAPOINTED IN MR PRICE HOME :( </p>