1 reviews | Active since Nov 2011
🚨 **URGENT: Negligence and Lack of Care at Mr Price Home Clearwater**
I am deeply saddened to share a distressing experience involving my 67-year-old mother at the Mr Price Home store in Clearwater. Over a month ago, she slipped and fell on a wet floor due to one of the products dripping and leaking onto the floor. This is shocking and could have been avoided if immediate action had been taken to clean up the hazard, and warnings put up.
@MrPriceHome, your mission is to "add value to our customers' lives and worth to our partners' lives, while caring for the communities and environments in which we operate." However, this incident contradicts that commitment. My mother sustained injuries due to negligence, and the lack of care and integrity from your team is deeply troubling.
Despite reporting the incident to Phindile, the store manager; De Beer, the assistant manager; and Nelson, the area manager, there has been no response or resolution. We expected more from Mr Price, especially considering the age and vulnerability of my mother.
I implore you to take immediate action to address this matter. As a concerned customer, I will be pursuing further action to ensure accountability for the injuries my mother has sustained. Let this serve as a call for improvement and a reminder of the importance of customer safety and satisfaction.
#MrPriceHome #CustomerExperience #Negligence #Accountability #SafetyFirst
Good day,
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mr Price Home
Good day,
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mr Price Home
