Upset, Angry and Frustrated Consumer!

Good day. I made an online purchase on Saturday the 26th of June to the value of R 1285.91 via the eft option. The money got deducted but no order was created. I call the call center numerous times and no one could assist. Eventually I got through to someone who asked me to send my details and proof of payment of which I did. I was sent a voucher to the same value last Saturday the 3rd July. I tried to use it and it did not work. They kept sending back the same voucher after me telling them and showing screen shots of it not working. I called back and they kept insisting the voucher is correct. Yesterday the 6th July came back to me and said try the Voucher ref number which they had omitted in the original email.

Okay so I tried the voucher it worked, had a difference of R363.98, I had used a coupon code which deducted R100 and I was left to pay R263.98 of which same sorry got deducted and no order was created. I immediately msged the same contact person. His name is Cameron and he tells me I must re- escalate the issue and I was livid as it’s not my fault Mr P Home ahead issues with their eft option. If that is the case they shouldn’t have one. I have since not received any money. Now I been deducted R1549.89 and have nothing to show. How can this now be resolved?

Case number is: CRS11A8652