unwillingness

I shopped at The Grove outlet on Saturday only to get home to discover I had been grossly overcharged. Today I went to the closest Home branch being Atterbury Value Mart. The manageress was called as the staff were unable to communicate to me why I was now waiting. I was then told they cant help, I must go to The Grove Mall where I purchased the items for the refund. I find this unacceptable as this centre is out of my way plus I must pay for mall parking. Why can't they process the refund? The staff at Atterbury Value should go for staff training, the male cashier was so exhausted at 9am he was lying across the counter staring at me like I was an alien, there were no smiles not even from manageress. Going to The Grove Mr Price Home was a far better experience with staff even though it was out of my way and a schlep.