Unwilling to take responsibilty for store

<p>Purchased Double Duvet set with pillowcases at Mall of the South while far from home. Got home to find no pillowcases and incrorrect size duvet in package. Store does not return my calls, and head office told me that they are unwilling to help me, because the store has to. Head Office also claim that I am in the wrong for expecting them to return my calls, that I should rather keep phoning them, and also that I am wrong in assuming that they have any responsibility to resolve my issue. I am also told that they cannot refund my R499 to me. For me to return to the mall is a round trip of about 300km, which will cost me more than the item's value. It would seem as if I am expected to take the loss on the chin.</p>