Unsatisfied and dissapointed

I have been keeping my eye on the kids bedding for new stock for a few months now so we can move my daughter from her cot and have new bedding for her big girl bed. I came across the cotton clouds duvet set on Instagram about 3 weeks ago. My mom was at the Tygervalley branch the Friday to enquire about stock of the double bed duvet set however Tygervalley didn't have stock. They contacted Canal Walk as the system indicated that they had stock. Canal Walk confirmed that they had 1 set left in the double duvet and would set it aside until the Sunday. My brother was at Canal Walk on the Saturday and picked up the bedding for me. I collected the bedding from him this weekend and was highly disappointed to find cot bedding in the packet. According to my brother non of the staff at Canal Walk were aware of the bedding that had been put aside nor could they find the bedding that had been arranged to be set aside. They then took it upon themselves to sell him the cot duvet set. I immediately went to Canal Walk to return the incorrect bedding and enquire about stock of the double bed duvet set. I must commend Patience for her assistance. Despite many of the Cape Town branches indicating 1 set on the system when she contacted them they confirmed they were out of stock. She sourced 3 double duvet sets at the Argyle Road branch in KZN however they where not willing to transfer a set to the Canal Walk branch. I made contact with head office who are also not willing to request the transfer of the bedding from Argyle Road to Canal Walk. According to head office Mr Price Home does not do transfers to other branches as it is too costly. I feel that at the time of my enquiry there was stock of the bedding I wanted but due to the incompetency of the staff at the Canal Walk branch I never received the bedding I had set my heart on as the first bedding for my daughter's new bed. Where is customer satisfaction or is upholding branch policies more important? I am a very unsatisfied and highly disappointed customer and would have thought that as concession to Canal Walks incompetency Head office would make exception to branch policy and do whatever it takes for customer satisfaction.