GK
Greg K
1 reviews | Active since Mar 2013
08 Jun 2026, 10:22
Unresolved Customer Service Experience
It is extremely frustrating dealing with MRP Home customer service. While their responses are generally quick, they do not seem to properly read or understand the issue, which means the problem remains unresolved. If you place an order with them and encounter any issues, be prepared that it is unlikely to be resolved.
Order Reference: #***
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Replies (2)
Mr Price Home's replyOfficial
08 Jun 2026, 10:53Hi Greg Kennelly,
I trust you are well.
We do apologize for the disappointing service. We can assure you that we will be investigating this matter, and we will be in contact with you directly with feedback.
Warm Regards,Mr Price Home
I trust you are well.
We do apologize for the disappointing service. We can assure you that we will be investigating this matter, and we will be in contact with you directly with feedback.
Warm Regards,Mr Price Home
Mr Price Home's reply08 Jun 2026, 10:53
Official
Hi Greg Kennelly,
I trust you are well.
We do apologize for the disappointing service. We can assure you that we will be investigating this matter, and we will be in contact with you directly with feedback.
Warm Regards,Mr Price Home
I trust you are well.
We do apologize for the disappointing service. We can assure you that we will be investigating this matter, and we will be in contact with you directly with feedback.
Warm Regards,Mr Price Home
GK
Greg K's updateReviewer Update
10 Jun 2026, 13:54unfortunately the initial enthusiam of Ryan Mohan ran out, and was left still unresolved as I do not believe they understand the issue. If I get a discount on 2 items purchased, and I get refunded on 1 due to no stock, you can't pro rata the discount! I would have received full discount if I only purchased the available item.
Secondly, When I purchased online there was availibility, and was later told the item was out of stock. I found this strange so checked again online and at Sandton store, and both have availibility, however if I want to reorder it noe, I have to pay full delivery, which I wouldn't have had to pay originally.
Secondly, When I purchased online there was availibility, and was later told the item was out of stock. I found this strange so checked again online and at Sandton store, and both have availibility, however if I want to reorder it noe, I have to pay full delivery, which I wouldn't have had to pay originally.
GK
Greg K's update10 Jun 2026, 13:54
Reviewer Update
unfortunately the initial enthusiam of Ryan Mohan ran out, and was left still unresolved as I do not believe they understand the issue. If I get a discount on 2 items purchased, and I get refunded on 1 due to no stock, you can't pro rata the discount! I would have received full discount if I only purchased the available item.
Secondly, When I purchased online there was availibility, and was later told the item was out of stock. I found this strange so checked again online and at Sandton store, and both have availibility, however if I want to reorder it noe, I have to pay full delivery, which I wouldn't have had to pay originally.
Secondly, When I purchased online there was availibility, and was later told the item was out of stock. I found this strange so checked again online and at Sandton store, and both have availibility, however if I want to reorder it noe, I have to pay full delivery, which I wouldn't have had to pay originally.