Unprofessional Service

I am writing to formally lodge a complaint regarding the unprofessional and uncomfortable experience I encountered at your MRP Home Pavilion store during my recent visit. The store was running a “3 for 2” promotion on all priced‑to‑go items. I carefully selected several groups of three items so that each set would qualify for the promotion. However, when I reached the till, the cashier rang all my items up together, which resulted in the discount being app**** only to the first three items rather than grouping the items by price. When I questioned this, the cashier repeatedly insisted that I should have told her how to process the sale. Although I apologised for any lack of communication on my part, I also explained that better customer engagement and communication from her side would have prevented the misunderstanding. Instead of assisting me professionally, her attitude was dismissive, insistent, and at times accusatory. I was then moved to another till for the sale to be reversed and recaptured. During this process, several staff members gathered and discussed the situation openly in a language I did not understand. Being excluded from the conversation, particularly when it was clearly about the transaction involving me, made me feel extremely uncomfortable. It came across as very rude, unprofessional, and impolite. No customer should feel as though staff are speaking about them while intentionally excluding them from the discussion. I requested to speak to a supervisor, only to be informed that the supervisor was already standing next to the cashier throughout the interaction. Despite witnessing everything, she offered no apology, support, or intervention. After the transaction was finally completed, the supervisor followed behind me as I left the store and stood at the entrance with other staff members, staring at me and continuing to speak amongst themselves. This behaviour made me feel even more unwelcome and judged. The entire incident reflects a serious lack of customer care, professionalism, and basic courtesy. I believe MRP Home needs to address these customer service issues urgently to ensure that other customers do not have a similarly uncomfortable and unacceptable experience. I trust that this matter will receive your immediate attention, and I look forward to hearing what steps will be taken to improve service at this store.