Unprofessional Conduct by Cashier

I am writing to formally lodge a complaint regarding the conduct of Ms. Nothando (Nosib) at Mr. Price Home, The Grove Shopping Centre (256).

I approached the till with my items in a friendly and cooperative manner, presenting both my Mr. Price account card and my license card for identification. Despite this, I was treated in a way that I found completely unprofessional and unacceptable.

Ms. Nothando scanned my items, returned my license card without properly checking it, and then challenged my signature on the till slip, claiming it did not match the one on my account card. I would like to highlight the following:

Signatures naturally vary every time especially after ten years. The signature on my account card is more than 10 years old.

I presented my license card again, showing my photo, name, and ID number, all of which match the account details, yet Ms. Nothando continued to insist that my signatures did not match, and refused to look at the details I am trying to show her.

This behavior is not only unnecessary but reflects poorly on the professionalism and customer service standards expected at Mr. Price. As a loyal customer who has consistently shopped at Mr. Price stores, I am extremely disappointed that one employee’s conduct could overshadow the positive experience I have come to expect from your brand.