Unprofessional and shocking service

I am very disappointed in the treatment that I have received from Mr Price Home. Its shocking and disgusting! I have sent three emails asking them to collect their faulty/broken furniture item that i bought online but no one has bothered to email me back to tell me the progress of my request. It has now been over a week and no one bothered to even acknowledge my email. Its appalling to receive such unprofessional treatment from a company like MRP. I have had to call their helpline to ask for details and when I do, I either get told that the issue has not been logged or that quality control has not responded to the case.

I asked one of their employees to send me an email confirming that my case has been logged. Days have passed and I am still waiting for an email to confirm that my case has been logged.

I am shocked at the level of unprofessionalism that I have received and I will not be making any further purchases from their online store.