Unprofessional and disgusting customer service.

Unprofessional and disgusting customer service. I order a 3 seater couch on the 27 July 2020, the couch was delivered 2 weeks later back to Mr Price Home as it was damaged. No one from Mr Price informed me of the damaged order or what was happening and my item was marked as delivered on the courier and app tracking. Upon calling them on the Friday of the 07th of August they said the item has been escalated and the agent dealing with it has initiated a replacement.

I called again on the 11th of August I was told the same excuse, I call again on the 13th and again the same old excuse of agent is working on the replacement. I called again on the 17th and the said the item is wrapped a up and the agent will communicate with me when the item is moving. (what a lie)

I called again today 18th of August and was told the load of garbage and I told them to refund my money as this level of service is quiet pathetic. I was told the agent will call me back as they are on another call in order to facilitate my refund.

No communication from Mr Price Home, no call from the agent, always being fed lies and I'm still waiting for the agent to call me back for my refund. 3 weeks going on to 4 weeks that i have no couch yet Mr Price is holding my money.