unhappy customer - refund

My gf visited Mr Price home Woodmead to make a purchase for a tv stand which an online order was processed, order number:*** on 15 Sept 2022. Since then no communication was sent or phone call until we had to call in 2 weeks after when we were told the stand is out of stock after calling numerous times and been promised a call back which never happened. Eventually we told them we would like to cancel the order which was done. An email was sent and the matter was dealt by an agent call Zinhle Mbeje on 30 Sept. She requested a proof of purchase should we want refund back into account which was provided to her immediately. She then requested proof of banking which was also provided to her a follow up email was sent to her on 3 Oct which she did not respond then we had to call in again to follow up and were told Zinhle is off sick. On 6 Oct received an email from Sindisiwe Sibisi advising that a refund has been sent to finance and should reflect within 3-5 working days. It has been more than 5 days and still no money in the bank instead yet again when calling in every agent is giving a different story from the next. We would like the R2250.00 to be refunded immediately as this has been going on for a month now and we have nothing but headache out of the service provided.