Unbelievably SHOCKING service

So I have been a customer of Mr Price for many years. About two weeks ago, I go to Mr P Home La Lucia to make a purchase. They are wrapping my goods up, when the cashier mentions their systems down and I cannot pay on account. I leave my number and ask them to call me when I can come pay. No word for days.

I decide to place the order, which is a gift, online. 5-7 working days it states. Day seven comes, no order. I try to track it. The tracking number does not exist. I check my order on the website, its been with the courier company for the past 5 days with no movement. "no backstamp"it says. Whatever that means?

I attempt to call Mr P Home to follow up, four calls later, couldnt get through. I decide to use their whatsapp line. It took 40 minutes to get a Hello, and another 30 min for them to send me a generic message saying my order is with the courier company, which I was well aware of. I try facebook messenger, same story. I try email off the website, no reply days later.

Is this company a joke? Do they not want or care to help their customers? I noticed many messages on facebook comments with similar problems. Quick to take your money, and not deliver.

It is safe to say after a decade of supporting them I will be paying off and closing my account.

What an absolutely shocking experience. NEVER AGAIN